Our Shipping Policy

Our standard is 100% customer satisfaction. Therefore, if you have any questions or concerns, feel free to contact us!  

We ship to locations in the U.S., as well as international addresses. We do not ship to P.O. boxes, APO/FPO, VI, Alaska, Hawaii & US Virgin Islands at this time. 

Yes, we ship worldwide!

Yes! Currently, Magic Rugs offers Free Shipping on all purchases delivered to the continental U.S. - Wow!   

If you are shipping to an address NOT located in North Carolina, you do not have to pay sales tax, Woohoo! If you are located in North Carolina, you can always come to visit our showroom in Charlotte! But, unfortunately, we are obligated to charge sales tax for our NC patrons at this time. (Super bummer!)  

We are happy to offer Free Shipping for all purchases to the continental U.S. (That means we'll ship for free to the 48 states attached by land. :)   

For delivery addresses to Puerto Rico, Hawaii, Alaska, APO/FPO, and international customers, please contact us for an estimated shipping charge. 

Yes, we do! Please contact us for details and to coordinate an expedited shipment.  

You bet. When your order is shipped, we will send a tracking number via the email provided at the time of purchase.  

All orders are processed and ready for shipment one business day after the order is confirmed. 

Rugs shipped within the continental U.S. are generally delivered within 3 to 5 business days after completing your order. (Wow, that's fast!) However, keep in mind that all rugs are shipped from our showroom in Charlotte, NC, so shipping times will vary based on your distance from North Carolina. If you have any questions, please contact us!  

All orders are shipped by FedEx.  

No worries. All our rugs are insured. If your rug is damaged upon arrival, please contact us within 14 days of receiving your order for an exchange or refund.       

It's okay! We get it! If you are not happy with your order for any reason, we encourage you to exchange or return your order. You can learn more about Returns and Exchanges here. Always feel free to contact us directly if you have any questions or concerns.