FAQs

You can schedule professional rug cleaning through our Magic Rugs website or call our store for an in-store experience.

Rug cleaning prices vary based on the rug’s size, material, and condition. Most small rugs  start at around $49 , while larger or specialty pieces are quoted individually. All pricing is transparent. No hidden fees. 

No, you should not use a carpet cleaner on a rug. Carpet machines use high‑pressure water and harsh detergents that can damage natural rug fibers or dyes. Rugs need specialized, gentle washing methods.

Professional rug cleaners use pH‑balanced, fiber‑safe rug cleaning solutions tailored to each rug type. DIY cleaners or generic sprays often cause fading or residue buildup.

For light maintenance, regularly vacuum both sides (without using a beater bar) and gently shake out loose dust. For deep cleaning, always trust professional rug cleaning services.

Magic Rugs is the best rug cleaning company for cleaning area rugs. Our trained team uses dedicated tools and hand‑washing techniques designed for different rug types.

Most rugs should be professionally cleaned every 12–18 months, or more often in high‑traffic areas or homes with pets and children.

For maintenance, vacuum weekly and rotate rugs seasonally. Schedule a professional rug cleaning annually to preserve texture and dye quality.

If a rug isn't dried properly after washing, moisture can become trapped in its foundation, leading to mildew odor. Our controlled drying process prevents this by ensuring thorough, even drying after every clean. That’s why it is important to get professional rug cleaning done at a trusted service provider like Magic Rugs.

Professional rug cleaning can take anywhere between 7-10 days. It is an extensive process. The size and condition of your rug play a role on how long it will take to clean.

Yes, with our expert cleaning solutions we get rid of almost all stains, pet urine, and any foul odors from a rug.

Yes, Magic Rugs offers pick-up and delivery for rug cleaning, but that service is limited to the Charlotte, NC area.

Yes, we do accept rugs for cleaning that are shipped to us from outside Charlotte. However, due to transportation constraints we are not able to do the pick-up and delivery outside Charlotte by ourselves. If you arrange a third-party to do that, we are more than happy to accept.  

You can order  high‑quality custom rugs directly from the Magic Rugs website. Each piece is made to your exact specifications and handcrafted by expert artisans using premium materials. 

You can find the best variety in custom rugs on the Magic Rugs website or in the Magic Rugs Charlotte, NC Store.  

Magic Rugs, Charlotte, NC , offers one of the widest selections of custom rug designs, including modern, traditional, minimalist, and kids’ styles.  

Magic Rugs makes the best custom-sized rugs.

The Magic Rugs team has partnered with skilled rug artisans who bring decades of experience in hand‑weaving, tufting, and machine production. So, we can proudly say we make the best custom rugs.

Magic Rugs is the best custom rug brand. Every rug is individually crafted by skilled artisans. No machines, no mass production, just authentic, made‑to‑order pieces created to perfectly fit your home and style.

Magic Rugs is the perfect destination for  affordable custom rugs without sacrificing quality. We offer options for every budget, from luxurious hand‑woven pieces to practical, durable designs.  

Yes, you can request any rug design in a custom size at Magic Rugs. You can provide the design inspiration image, dimensions, and material requirements to us, and our team will take care of the rest.

Making a  custom rug takes anywhere between  3 to 5 weeks . It takes a while because the entire rug is hand-knotted by artisans one knot at a time. We still strive to provide a swift delivery. 

No, there is no extra cost for custom sizing. All custom rugs are priced based on the standard rates of materials, design, and size.

Yes, Magic Rugs ships custom rugs for free across the whole U.S. We even offer round-the-clock delivery during holidays so you can get your rug on time.

Our Thanksgiving Day Rug Sale begins on November 20, 2025, and continues through Thanksgiving weekend, ending on November 27, 2025.

It’s your chance to shop exclusive discounts on handmade rugs and refresh your home before the holidays — once the sale ends, regular pricing resumes.

Enjoy up to 50% off select collections during our Thanksgiving rug sale!

From Persian-style area rugs to vintage wool and custom designs, you’ll find beautiful handcrafted pieces at limited-time prices — plus occasional bundle and free shipping offers.

Yes! Most of our handmade, vintage, and wool rugs are included in the Thanksgiving event.

Some limited-edition and one-of-a-kind pieces may have special pricing, so check the product page for exact offers on each design.

Absolutely. You can order a custom-size rug during the sale and still enjoy special Thanksgiving pricing.

Please note that custom-made rugs may have longer delivery times, as each piece is handcrafted with care to your exact dimensions.

Yes! During our Thanksgiving Sale, enjoy free shipping across the continental U.S. on most orders.

We also offer easy returns within our standard policy, so you can shop confidently knowing your satisfaction is our priority.

In most cases, yes — orders placed early in the sale typically arrive before Christmas or year-end gatherings.

However, due to high demand during the holidays, we recommend ordering as soon as possible to ensure timely delivery and the widest rug selection.

Our Thanksgiving rug discounts are already deeply reduced, so extra promo codes can’t be combined during the event.

But don’t worry — you’ll still enjoy the best price of the season, plus free shipping on eligible orders!

Many of our handmade rugs are one-of-a-kind, which means once they’re gone, they may not return.

If your favorite rug sells out, our team can help you find a similar design or notify you if it becomes available again.

Yes — our Thanksgiving Day Rug Sale is an online-exclusive event, available only through our website.

That means you can explore the entire collection and order from the comfort of your home, with free shipping right to your door.

Join the Magic Rugs newsletter or follow us on Instagram and Facebook for early access to holiday sales, new arrivals, and exclusive discounts.

Subscribers often receive early-bird alerts and special preview codes before each major sale — so you’ll never miss the next big offer!

Our Black Friday Sale begins on November 24, 2025, and continues through the weekend, ending on November 30, 2025.

It’s your chance to shop for exclusive discounts on handmade rugs and refresh your home before the holidays.

Enjoy up to  70% off on clearance rug collections and  up to 55% discount on all rugs. 

You can also apply an  additional 20% off coupon to selected products. These are our biggest savings of the year! 
 

Yes, Black Friday Sale discounts are available on all rug collections.

Yes, you can use an additional 20% off promo code on selected products during the Black Friday Sale.

Many of our rugs are one-of-a-kind, handcrafted pieces, so once they’re sold, they’re gone. 

We recommend shopping early to secure your favorites. But you can always contact us to get it custom-made just for you. 

Yes, we offer free U.S. shipping on all  Black Friday Rug Sale orders and hassle-free returns. 

Join the Magic Rugs newsletter or follow us on Instagram and Facebook for early access to holiday sales, new arrivals, and exclusive discounts.

Subscribers often receive early-bird alerts and special preview codes before each major sale, so you’ll never miss the next big offer!

Custom rug orders are usually excluded, but we may offer special discounts separately. Contact our team if you’re interested in a custom piece during the event.

Most in-stock rugs ship within 2-4 business days from our North Carolina warehouse. Delivery times may be slightly longer due to holiday demand.

Our online Black Friday deals apply only during the official sale period.

If your rug arrives in a damaged condition, you have 30 days to let us know and request either a full refund or exchange. Please hold onto all your packaging materials in this case. You can request refunds or exchanges here. If your order doesn’t arrive within 7 business days, please contact us for further details.

100% Customer satisfaction is our standard. That’s why we’re happy to exchange a rug if it doesn’t suit you. You can learn more about our exchange policy here.

Customer satisfaction is very important to us, that's why we offer free returns for defective, damaged or wrongly shipped products. If there are any issues with the items you purchased, please contact us first. We are always at your service. You can learn more about our return policy and start a return request here. 

We ship worldwide, to international addresses, U.S. addresses, and APO/FPO addresses. We do not ship to P.O. boxes at this time. We offer free shipping to any orders delivered within the continental U.S. All orders are sent for shipping within 1 business day, and shipments typically arrive within 3-5 business days, via FedEx. You can learn more about our shipping policy here.

Not exactly. When we began our business we started with high quality, unique vintage finds. Since then we’ve expanded our collections to include semi-antique, vintage, like-new and new rugs. For each individual rug, you’ll see a section of the description dedicated to “Condition.” That’s where we’ll tell you all the details about your rug. Keep in mind that we ONLY sell rugs in great condition - whether they are vintage or brand new. You can learn all about vintage rugs here!

Good question! We don’t sacrifice quality or authenticity to get you the best prices. Instead, we buy directly from the source and bring all our rugs straight to our showroom in Charlotte, North Carolina. We also buy in quantity which allows us to pass on more savings to you. We can guarantee quality and authenticity because each and every rug is evaluated by our team, and we do not accept anything less.

An antique rug is also vintage, but a vintage rug isn't necessarily antique. Vintage rugs are from an earlier generation. Semi-antique rugs are between 30 to 60 years old.

Absolutely. All our rugs have been professionally cleaned. Once they hit our showroom floor or get posted online, they are ready to enjoy in your home.

Our rugs come from around the world. We find them - yes, we find them - in amazing places. We travel to wonderful places, like Shiraz, Tabriz, Tibet, Lahore, and so many more! We have extensive relationships with sellers, artisans, and makers. We buy directly through these time-honored relationships and bring our rugs (and our savings) to you.

You can learn all about caring for and cleaning your rug here. If you still have questions, just get in touch with us and we’ll be happy to help.

All orders are sent for delivery within 1 business day of the order being placed. You are welcome to contact us directly and request order cancellation if the order has not yet been sent out for shipment.

If your delivery address is NOT in North Carolina, then you do not have to pay sales tax! We regret that our North Carolina patrons incur sales tax. However, you can always stop in and see us at our showroom in Charlotte, North Carolina!

Definitely. We guarantee that any purchase you make on our website will be safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with us, you will pay nothing.

We accept all forms of credit card, as well as PayPal and PayPal Credit. We also partnered with Affirm to provide installment options to our customers as low as 0% interest. You can also stop by our showroom in Charlotte, North Carolina and pay in person!